qkr98 Privacy Policy — How We Handle Your Personal Data

1. Overview

This Privacy Policy ("Policy") applies to the qkr98 online gaming platform, accessible at qkr98.net and through the qkr98 Android application. Throughout this Policy, "qkr98", "we", "us", and "our" refer to the platform operator. "You" and "your" refer to any person who registers an account or accesses any section of the platform.

qkr98 collects and processes personal data as a necessary part of operating an online gaming and sports betting platform. This includes the information you provide when you register, the payment details you use for deposits and withdrawals, your activity on the platform, and technical data generated by your device when you access the site or app.

We do not sell your personal data to third parties for marketing purposes. Data is shared only where strictly necessary for service operation, payment processing, identity verification, and legal compliance — all of which are explained in full in the sections below.

2. Data We Collect

The categories of personal data qkr98 collects are set out in the table below. Each category is collected for a specific purpose, described in the section on how we use your data.

We collect only the data necessary for the purposes described in this Policy. We do not collect sensitive personal categories such as health data, religious beliefs, or political views.

3. How We Collect Your Data

qkr98 collects your personal data through the following means:

Directly from you

When you register an account, you provide your name, date of birth, contact details, and payment information. When you contact support, any information you include in that communication is also collected. When you submit verification documents as part of a KYC request, those documents are collected and stored securely.

Automatically during platform use

Technical and usage data is collected automatically each time you access qkr98.net or the Android app. This includes your IP address, device information, session start and end times, pages or sections visited, and feature interactions. This data helps us maintain platform security, detect unusual activity, and improve how the platform functions for Pakistani users.

From third-party payment providers

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, or bank transfer, qkr98 receives transaction confirmation data from those providers. We do not store your full JazzCash or Easypaisa account credentials — only the reference information needed to match the transaction to your qkr98 account.

From identity verification services

In some cases, we use third-party identity verification services to check documents you submit during the KYC process. These services return a verification result to qkr98 but do not retain your documents independently.

4. How We Use Your Data

qkr98 uses your personal data for the following purposes. Each purpose has a lawful basis that justifies the processing.

• Account creation and management — Your registration data is used to create and maintain your account, verify your identity, and enable access to all platform sections. This is necessary to fulfil the service agreement between you and qkr98.
• Payment processing — Deposit and withdrawal transactions require your payment details to be processed. We share necessary transaction data with our payment processors (JazzCash, Easypaisa, Raast, banking partners) to complete these transactions. We retain transaction records for financial record-keeping purposes.
• Identity verification (KYC) — We are required to verify the identity of account holders, particularly before processing withdrawals and when account activity requires additional verification. This process uses the identity and document data you provide.
• Platform security and fraud prevention — Technical data, IP addresses, and account activity patterns are analysed to detect and prevent fraudulent activity, multiple account registrations, and other security threats. This protects both the platform and legitimate account holders.
• Responsible gaming — Your account activity data is used to support the responsible gaming tools available in your dashboard — including deposit limit tracking, session history, and self-exclusion enforcement. We may use activity patterns to identify accounts that may benefit from responsible gaming guidance.
• Customer support — Communications data is retained to allow our support team to resolve queries accurately and to maintain a record of account-related interactions.
• Platform improvement — Aggregated, anonymised usage data helps us understand how the platform is used and where improvements are needed. This does not involve personally identifiable information.
• Legal and regulatory compliance — We retain certain data categories to comply with applicable legal obligations. This includes financial transaction records.

5. Data Sharing

qkr98 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive the transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers — Third-party KYC services may receive your identity documents and verification request data. These services are contracted to process verification requests and return results to qkr98 only.
• Casino and game software providers — Your account identifier and stake data is shared with third-party game providers whose software runs within the qkr98 casino and slots sections. These providers receive only the data needed to operate the game session and cannot independently identify you from that data.
• Legal and regulatory obligations — We will disclose personal data in response to a lawful legal process or official request where we are legally required to do so.
• Business transfers — In the event of a merger, acquisition, or transfer of the platform operations, account data may transfer to the new operator. Users would be notified of any such change.

All third parties who receive your data from qkr98 are contractually required to handle it securely and only for the specific purpose for which it was shared. We do not share your data with advertisers or marketing companies.

6. Payment Data Handling

Payment data on qkr98 covers the information associated with your PKR deposits and withdrawals. Given that JazzCash and Easypaisa are the primary methods used by Pakistani players, the following is specific to how those transactions are handled.

When you initiate a deposit via JazzCash or Easypaisa, the transaction is processed through the respective payment provider's own system. qkr98 receives a transaction confirmation and reference number from the provider, which we use to credit your PKR wallet. Your full JazzCash or Easypaisa account credentials — login details, PIN, or OTP — are never entered into or stored on qkr98's systems. Those remain entirely within the payment provider's own secure environment.

For bank transfers and Raast payments, qkr98 stores the bank account or Raast identifier associated with your withdrawal requests. This information is used solely to process outgoing payments to your registered account. We do not retain full bank account numbers beyond what is required for withdrawal processing.

All payment transaction records are retained for the period required by applicable financial record-keeping standards. These records are not shared with third parties except as required by law or as part of a formal dispute resolution process.

7. Cookies & Tracking Technologies

qkr98.net uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. A cookie is a small text file stored in your browser when you visit a website.

Essential Cookies

These are required for the platform to operate. They maintain your login session, remember your language and display preferences, and support security functions. The platform cannot function without these cookies and they cannot be opted out of while using the site.

Analytics Cookies

We use anonymised analytics data to understand how users navigate the platform — which sections are most visited, where sessions typically end, and how features are used. This data is aggregated and does not contain personally identifiable information. It helps us make improvements to the platform for Pakistani users.

Security Cookies

Security-related cookies help detect and prevent fraudulent behaviour, including flagging unusual login patterns or multiple account attempts from the same device.

You can control cookie settings through your browser preferences. Blocking essential cookies will prevent the platform from working correctly. Blocking analytics cookies will not affect platform functionality.

The qkr98 Android app uses equivalent local storage and session management technologies in place of browser cookies. These function identically in terms of purpose and data handling.

8. Data Security

qkr98 takes data security seriously. The following measures are in place to protect your personal data:

• Encrypted data transmission between your device and qkr98 servers using TLS (Transport Layer Security).
• Access controls limiting internal access to personal data to authorised personnel with a legitimate need.
• Secure storage of identity verification documents with access logging.
• Regular security assessments of platform systems and third-party integrations.
• Monitoring for unusual account activity patterns that may indicate unauthorised access.

While we apply strong security measures, no online system is immune from all risks. We cannot guarantee absolute security of data transmitted over the internet. You also have a role in keeping your account secure — use a strong, unique password for your qkr98 account and do not share your login credentials with anyone.

If qkr98 becomes aware of a data security incident that affects your personal data in a material way, we will notify you via your registered contact details within a reasonable timeframe.

9. Data Retention

We keep your personal data for as long as it is necessary for the purposes described in this Policy. The specific retention period depends on the data category and the reason it was collected:

• Account data — Retained for the duration of your active account and for a reasonable period after account closure to handle any outstanding queries or disputes.
• Payment and transaction records — Retained for the period required for financial record-keeping compliance. This is typically several years from the date of the transaction.
• Identity verification documents — Retained for the duration required following the completion of the verification process, in line with applicable identity verification standards.
• Support communications — Retained for a reasonable period to allow follow-up on unresolved queries and to maintain a record of account-related interactions.
• Technical and usage logs — Retained for a limited period for security monitoring purposes, after which they are deleted or anonymised.

When your data is no longer required for any legitimate purpose, we delete or anonymise it. You can request deletion of your data — subject to the legal retention obligations described above — by contacting support.

10. Your Data Rights

As a qkr98 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 14.

• Right to access — You can request a copy of the personal data qkr98 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification — If any personal data we hold is inaccurate or incomplete, you can request that we correct it. You can update basic contact details directly in your account dashboard.
• Right to erasure — You can request deletion of your personal data. We will action this where we are not legally required to retain the data in question. Transaction records and identity verification data have mandatory retention periods that take precedence over erasure requests.
• Right to restriction — You can request that we restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability — You can request a copy of your account activity data in a structured, commonly used format.
• Right to object — You can object to processing of your personal data where that processing is based on our legitimate interests rather than a legal obligation.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

11. Minors — Under 18

qkr98 is strictly an adult platform. Registration and use of any platform feature is prohibited for anyone under the age of 18. We do not knowingly collect personal data from minors.

During registration, you are required to confirm that you are 18 or older. qkr98 reserves the right to request age verification documents at any point. If an account is found to belong to a person under 18, it will be closed immediately and any data collected will be deleted in line with our data protection obligations.

If you are a parent or guardian and believe a minor has registered an account on qkr98, please contact us immediately using the details in Section 14 so we can take appropriate action.

12. Responsible Gaming & Your Data

qkr98 uses account activity data as part of its responsible gaming commitments. Your deposit history, session duration, and gaming activity are accessible to you through your account dashboard — this transparency is intentional, giving you a clear picture of your own activity over time.

We may use activity patterns internally to identify accounts that show signs of problematic gaming behaviour, in which case we may reach out via your registered email or phone number with responsible gaming information or account management options. This use of your data is part of our commitment to player welfare rather than for commercial purposes.

If you request self-exclusion, your account is flagged in our system and marketing communications are stopped. Your contact details are retained only for the purpose of managing your self-exclusion arrangement and for legal record-keeping. They will not be used to contact you for promotional purposes during the exclusion period.

For more detail on the responsible gaming tools available on qkr98, visit the Responsible Gaming page.

13. Changes to This Policy

qkr98 may update this Privacy Policy from time to time as the platform evolves, as payment methods or data processing practices change, or in response to legal developments. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how your data is processed, we will notify you via your registered email address or through a notification within your account dashboard. Your continued use of the platform after any update constitutes acceptance of the revised policy.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how qkr98 handles your personal data, please contact us using the details below. We aim to respond to all privacy-related queries promptly.

[email protected]

When submitting a data rights request, please include your registered email address and a description of your request so we can verify your identity and respond accurately. We may ask for additional verification before actioning requests that involve access to or deletion of personal data.

For general platform questions, the FAQ page covers most common queries without needing to contact support directly.